Angelita


The client

Guardian council from São Carlos City. Administratively independent institution that aims to guarantee the rights of children and adolescents.

The challenge

Design a solution to help councelors organize and facilitate the work with sensitive data, documentation and attendance record. There was also a demand for automation of the reports.

The outcome

Online application that allows quick searches, attendance record, multiple access and editing, automated reports (from the institution services and also from each case).

Length of the project

Started on December 2019 (currently paused)

Role

Lead UX Designer (research, microcopy and interface design)

Tools used

Figma, Affinity designer

Skills developed

User research, UX writing, Prototyping, Wireframing, UX strategy - Govtech business model


Context




  • The Guardian Council is the protector of the rights of children and adolescents, and supervises vulnerable families, schools, and is always in contact with its partners from the public social assistance network such as CRAS, CREAS and many others;

  • The Council also works closely to major institutions like Public Ministry and judicial authorities reporting serious cases;

  • One of the most important roles the Guardian council plays is the supply of data for public politics development and budget planning;

  • One of their main tasks is visiting families and institutions in place, to verify if the compliance with the law;

  • Nowadays most part of their journey is made using paper and pen and offline spreadsheets. This represents a laborious, time-consuming and sometimes, insecure work.

Main goals

  • Automate service metrics reports and its delivery to the supervisory institutions;

  • Make the journey of composing reports faster;

  • Make data management easier and safer - due to the extreme sensitive content;

  • Have a online platform for registering the many entries in the same case;

  • Having specific data [who, what, when] associated to each edit into each case - avoiding frauds.



Personas


Research

Service Blueprint - to better understand several stakeholders, processes, and reports the Guardian Council need to make.


Card sorting

Mixed method - closed to open

Interviewed: Guardian Counselors


Organizing features

Guardian Council already had a technological solution, but it was a bad experience in many ways, mainly on usability.

Existing solution’s site map

There were many repeated or ambiguous categories and important informations apart from the complementary ones.

Proposed site map

Our solution proposed a more summarised organisation.

Results so far

and

current stage of the project


With all the research it was to possible to map the main problems of the ongoing work flow and find opportunities to ease the main pains of the end users.

I delivered the main screens of the project by the time it was paused.

This project is currently paused due to internal issues and because of the coronavirus financial crisis.